Categories > Shipping & Tracking
Lucy now offers Package Protection to improve your shipping!
Updated 6 months ago by Brittney
You will receive a confirmation email once your order has been placed. Our offices and fulfillment center are closed on the weekends. Once your order ships, you will receive an email with tracking in…
Updated 2 years ago by Brittney
You must select Lucy package protection at checkout for your order to be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can…
Updated 1 month ago by Brittney
If you included Lucy Package Protection with your order at checkout , you will receive a confirmation email from Lucy with tracking information. You can get a replacement by filling out this form or…
Updated 6 months ago
Where is my order? Once an order is placed, it will ship within the next 24 business hours. Orders are shipped with USPS and typically arrive within 5-7 business days. Shipping times are a guideline…
Currently, Lucy Chew+Park is only available in the United States. We do not ship internationally and are not aware of a 3rd party reshipper who will ship nicotine at this time. For larger orders ($50…
Updated 7 months ago
Yes, you can refuse a shipment for a full refund. Please write "refused" on your order when it arrives. This will route it back to our warehouse. We can issue a refund once the refusal has been recei…
Orders are shipped with USPS and typically arrive within 5-7 business days. If you believe your shipment is lost, please reach out to help@lucy.co.
Updated 3 weeks ago by Brittney
State regulations prohibit the sale of Lucy products through eCommerce in the state of Maine at this time. Lucy products can be carried within retail locations. At this time, Lucy products are not ca…
Orders are shipped with USPS and typically arrive within 5-7 business days. Starting on 10/1/2021, the USPS three-day delivery standard has changed to a five-day standard timeframe. Please reach out…
Updated 9 months ago by Brittney
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Updated 1 month ago
by Brittney