Categories > Shipping & Tracking
You will receive a confirmation email once your order has been placed. Our offices and fulfillment center are closed on the weekends. Once your order ships, you will receive an email with tracking in…
Updated 8 months ago by Brittney
Lucy is proud to partner with Route , the leader in package protection and tracking solutions. You must select Route+ at checkout for your order to be protected from damage, loss*, or theft. In the u…
We now offer Route to improve your shipping! We introduced Route to our checkout and shipping process - now every order placed through our online store will receive premium package tracking services…
Updated 7 months ago by Brittney
If you insured your order with Route+ at checkout , you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make…
Updated 7 months ago
Where is my order? Once an order is placed, it will ship within the next 24 business hours. Orders are shipped with USPS typically arrive within 3-5 business days. Shipping times are a guideline and…
Updated 1 month ago by Brittney
Currently, Lucy Chew+Park is only available in the United States. We do not ship internationally and are not aware of a 3rd party reshipper who will ship nicotine at this time. For larger orders ($50…
Updated 2 months ago
Yes, you can refuse a shipment for a full refund. Please write "refused" on your order when it arrives. This will route it back to our warehouse. We can issue a refund once the refusal has been recei…
Updated 10 months ago by Brittney
Orders are shipped with USPS typically arrive within 3-5 business days. Shipping times are a guideline and are not a guarantee. If you believe your shipment is lost, please file a missing mail claim…
State regulations prohibit the sale of Lucy products through eCommerce in the state of Maine at this time. Lucy products can be carried within retail locations. At this time, Lucy products are not ca…
Updated 9 months ago by Brittney
Orders are shipped with USPS typically arrive within 3-5 business days. Please reach out at help@lucy.co if you have any questions about your shipment. Shipping times are a guideline and are not a gu…
Powered by HelpDocs (opens in a new tab)
Updated 8 months ago
by Brittney