Shipping

Do you ship internationally?

Currently, Lucy Chew+Park is only available in the United States. Although we don't ship internationally through our website, we were in touch with Planet Express package forwarding company. They can…

Updated 1 month ago

Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns: To processed…

Updated 1 month ago by Brittney

Why didn't I receive my order?

Lucy sends out automated emails a few days after your initial order has been placed to notify you that your order has been delivered and to provide you with instructions on how to properly use produc…

Updated 2 months ago by Brittney

Can I refuse a shipment?

Yes, you can refuse a shipment for a full refund. Please write "refused" on your order when it arrives. This will route it back to our warehouse. We can issue a refund once the refusal has been recei…

Updated 2 months ago by Brittney

My package was damaged.

What you'll need to get damaged product replaced: Photos of damage. Name and email. Order number. Please be sure to have all of the required information before reaching out to begin the replacement p…

Updated 2 months ago

How long will it take for my order to arrive?

Orders are processed one business day following your purchase and are shipped through USPS. Most shipments arrive within 5-7 business days. You will receive a tracking number as soon as your order is…