Categories > Shipping & Tracking
You will receive a confirmation email once your order has been placed. Our offices and fulfillment center are closed on the weekends. Once your order ships, you will receive an email with tracking in…
Updated 2 months ago by Brittney
Lucy is proud to partner with Route , the leader in package protection and tracking solutions. You must select Route+ at checkout for your order to be protected from damage, loss*, or theft. In the u…
Updated 3 months ago by Brittney
We now offer Route to improve your shipping! We introduced Route to our checkout and shipping process - now every order placed through our online store will receive premium package tracking services…
Updated 1 month ago by Brittney
If you insured your order with Route+ at checkout , you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/. Note: Make…
Updated 1 month ago
Where is my order? We are experiencing delays with shipments. Orders are currently being shipped 3 days after being placed. We are working hard to catch up. Please reach out at help@lucy.co with any…
Updated 1 day ago by Brittney
Lucy will be expanding into the UK and Canada in 2021. Currently, Lucy Chew+Park is only available in the United States. Although we don't ship internationally through our website, we were in touch w…
Updated 3 weeks ago
Yes, you can refuse a shipment for a full refund. Please write "refused" on your order when it arrives. This will route it back to our warehouse. We can issue a refund once the refusal has been recei…
Updated 4 months ago by Brittney
There is a nationwide slowdown in the delivery scanning activity that we receive from the USPS. Historically, this does not mean your mail isn't being delivered, it means that the USPS isn't prioriti…
Updated 2 weeks ago by Brittney
State regulations prohibit the sale of Lucy products through eCommerce in the state of Maine at this time. Lucy products can be carried within retail locations. At this time, Lucy products are not ca…
Powered by HelpDocs (opens in a new tab)
Updated 3 months ago
by Brittney