Where is my order?

Where is my order?

Once an order is placed, it will ship within the next 24 business hours. Orders are shipped with USPS typically arrive within 3-5 business days. Shipping times are a guideline and are not a guarantee.

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

If you opted out of Route+ protection, Lucy is not liable for any packages that are lost in transit, damaged, or stolen. Please reach out at help@lucy.co if you have any questions.


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