Where is my order?

Where is my order?

Once an order is placed, it will ship within the next 24 business hours. Orders are shipped with USPS and typically arrive within 5-7 business days. Shipping times are a guideline and are not a guarantee.

To protect your order against loss or theft, add Lucy package protection at checkout. 

When you add Lucy package protection, you can easily file claims for lost, stolen, or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What if my order never arrives or is stolen?

If you opted out of package protection, Lucy is not liable for any packages that are lost in transit, damaged, or stolen. Please reach out to help@lucy.co if you have any questions.

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