How do I replace my lost, stolen, or damaged order?
If you included Lucy Package Protection with your order at checkout, you will receive a confirmation email from Lucy with tracking information. You can get a replacement by filling out this form or contacting support@lucy.co.
Note: Make sure to have the Order # we sent you ready when requesting a replacement. Many orders show up within the next five (5) days, we do request that you wait five (5) days from the date of delivery before your order can be replaced.
Does Lucy cover stolen items?
Yes! When you protect your orders with Lucy, even stolen items are eligible for replacement.
**IF YOU OPTED OUT OF PACKAGE PROTECTION**
*LOST SHIPMENTS* Please contact USPS and file a missing mail claim for your lost shipment by following this link: https://www.usps.com/help/missing-mail.htm. Lucy is unable to do this on your behalf. Many orders show up within the next five (5) days, we do request that you wait five (5) days from the date of delivery before your order can be replaced.
Contact us at support@lucy.co once you have filed a report with USPS and provide us with the claim information and we can then ship a replacement for your lost order.