Can I skip a shipment?

Yes! To skip or delay any future shipments, you can do so easily from your account page at lucy.co/account. Enter your email and the password that you created when you first purchased (or follow the "forgot password" link) to manage your subscription.

Desktop computer: The option to edit is to your right

Mobile phone: Scroll down to see the option to edit

Select the edit option and go to the Actions section. There you will see the option to "skip shipment". Once you select the option to skip the shipment you will be redirected to your updated subscriptions page which will display the next order date.

You can also set your orders to come at any frequency that you'd like.

Getting product too often? Skip shipments or set your order frequency to your preference.
Not getting enough product? Get your order sooner! See here for more details or reach out at help@lucy.co for assistance processing your upcoming shipment earlier.

 


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