Can I skip a shipment?

Yes! To skip or delay any future shipments, you can do so easily from your account page. Enter the email you used when you placed your initial order and you will receive a code. Enter the code and you will be redirected to your account portal.

Select the "Subscription" option at the top. This will take you to your subscriptions. Scroll down and you will see the option to "skip shipment". Once you select the option to skip the shipment you will be redirected to your updated subscriptions page which will display the next order date.

You can also set your orders to come at any frequency that you'd like.

Getting products too often? Skip shipments or set your order frequency to your preference.
Not getting enough product? Get your order sooner! See here for more details or reach out to help@lucy.co for assistance processing your upcoming shipment earlier.

 


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