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My Account

​Update or cancel your subscription

One-time orders do not create customer accounts. Only placing a subscription order will create a customer account. To manage your subscription (including skipping, delaying, or canceling future shipm…

Updated by Brittney

Refer your friends and get a discount!

Refer your friends and get a $15 credit for each sale!

Updated by Brittney

I'd like to update my billing address

To edit your billing address, please log in to your account. Choose the "Payment Methods" option at the top of the screen. If you're on a mobile browser use the drop-down menu under the LUCY logo tha…

Updated by Brittney

Can I split my order?

We have a couple of options to split your order between two flavors. Option 1: Alternate your flavors and receive one flavor the first month and the other flavor the following month for $35 per shipm…

Updated by Brittney

Can I skip a shipment?

Yes! To skip or delay any future shipments, you can do so easily from your account page. Enter the email you used when you placed your initial order and you will receive a code. Enter the code and yo…

Updated

I'd like to update my email address

Please reach out at help@lucy.co for assistance updating the email address on file.

Updated by Brittney

Why can't I log into my account?

You should be able to log in to your account by entering the email address you used when you made a purchase. You will receive a verification code in your email. Enter that verification code and you…

Updated by Brittney

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