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My Account

​How can I cancel my subscription?

To manage your subscription (including skipping, delaying, or cancelling future shipments), you can do so easily from your account page. Enter the email address that you used when you made your initi…

Updated 4 months ago by Brittney

How can I edit my account?

You can easily change or update your subscription from the account page, or we can make changes at your request. To make edits: Select the "manage subscription" option. "Next charge date" please cont…

Updated 3 months ago by Brittney

Refer your friends and get a discount!

Refer your friends and get 15% off all products!

Updated 11 months ago by Brittney

I'd like to update my billing address

To edit your billing address, please log in to your account. Choose the "Payment Methods" option at the top of the screen. If you're on a mobile browser use the drop-down menu under the LUCY logo tha…

Updated 4 months ago by Brittney

Can I split my order?

We have a couple of options to split your order between two flavors. Option 1: Alternate your flavors and receive one flavor the first month and the other flavor the following month for $35 per shipm…

Updated 2 years ago by Brittney

Can I skip a shipment?

Yes! To skip or delay any future shipments, you can do so easily from your account page. Enter the email you used when you placed your initial order and you will receive a code. Enter the code and yo…

Updated 4 months ago

I'd like to update my email address

Please reach out at help@lucy.co for assistance updating the email address on file.

Updated 2 years ago by Brittney

Why can't I log into my account?

You should be able to log in to your account by entering the email address you used when you made a purchase. You will receive a verification code in your email. Enter that verification code and you…

Updated 4 months ago by Brittney

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