How can I cancel my subscription?

To manage your subscription (including skipping, delaying, or cancelling future shipments), you can do so easily from your account page at lucy.co/account. Simply enter your email and the password that you created when you first purchased (or follow the "forgot password" link).

Desktop computer: Options to edit and cancel are to your right.

Mobile phone: Scroll to the bottom of the page to see the options to edit and cancel. On some mobile browsers, you may need to scroll or swipe to the right within the white subscription box to see the option to edit or begin cancelling your subscription. 

To cancel, select " begin cancellation", select the reason for cancellation, enter in any comments you would like us to be aware of, and "confirm cancellation". *Comments are not sent to the help desk. If you need assistance, please reach out at help@lucy.co*

Please note: You must complete this process for your subscription to be cancelled.

To make edits: Select the "edit". You can update your delivery schedule, card on file, flavor preferences, and more. *Please reach out at help@lucy.co if you need further assistance.*

If you choose to cancel your subscription, you will not receive any future orders or charges. You can reactivate your subscription at anytime.

Please click here to let us know what you think of our product–feedback is super important to us!


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