Update or cancel your subscription
One-time orders do not create customer accounts. Only placing a subscription order will create a customer account.
To manage your subscription (including skipping, delaying, or canceling future shipments), you can do so easily from your account page by selecting "Account" within the header and logging in.
To log in on a mobile phone, you'll want to select the hamburger menu (three lines) at the top left of your screen to open the drop-down menu and see the Log in option. Enter your email and then use the login code sent to your email to complete the login. Logging into your account requires passcode verification, not a password. Once logged in, you can use the drop-down menu if you're on a mobile phone or the menu bar if you're on a desktop computer.
Enter the email address that you used when you made your initial purchase. You will receive an email, or SMS, code for verification. Enter the code and you will be redirected to your account portal.
This menu lists subscriptions, delivery schedules, purchase histories, shipping addresses, and payment methods. Select the subscription option at the top of the main header.
You will want to use the drop-down menu on a mobile phone. Choose the option to manage your subscription. This will allow you to update relevant account information, such as the card on file, next charge date, and order frequency, skip a shipment, quantity, flavor, and shipping address, and cancel your subscription.
To cancel, select "cancel subscription," select the reason for cancellation, click "next," then enter any comments you would like us to be aware of, and "cancel subscription." *Comments are not sent to the help desk. If you need assistance, please reach out at help@lucy.co*
To make edits: Select "edit." You can update your delivery schedule, card on file, flavor preferences, and more. *Please reach out to help@lucy.co if you need further assistance.*
If you choose to cancel your subscription, you will not receive any future orders or charges. You can reactivate your subscription at any time.
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