Lucy is proud to partner with Route, the leader in package protection and tracking solutions. You must select Route+ at checkout for your order to be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
Lucy is not responsible for any lost or stolen packages if Route+ protection was not applied at the time of purchase.