Shipping Delays/ Missing Mail

Orders are shipped with USPS typically arrive within 3-5 business days. Shipping times are a guideline and are not a guarantee.

If you believe your shipment is lost, please file a missing mail claim with USPS. Please follow this link to file a missing mail claim.

You will want to note where your package was shipped from.

Buffalo: Essa Logistics, 145 Gruner Rd, Buffalo, NY 14227

Vegas: Global Logistics & Fulfillment, 3702 Las Vegas Blvd N Suite 100, Las Vegas, NV 89115

Please reach out at help@lucy.co if you have any questions about your shipment.


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