Shipping Delays/ Missing Mail
Orders are shipped with USPS typically arrive within 3-5 business days. Shipping times are a guideline and are not a guarantee.
If you believe your shipment is lost, please file a missing mail claim with USPS. Please follow this link to file a missing mail claim.
You will want to note where your package was shipped from.
Buffalo: Essa Logistics, 145 Gruner Rd, Buffalo, NY 14227
Vegas: Global Logistics & Fulfillment, 3702 Las Vegas Blvd N Suite 100, Las Vegas, NV 89115
Please reach out at help@lucy.co if you have any questions about your shipment.