Shipping Delays/ Missing Mail
There is a nationwide slowdown in the delivery scanning activity that we receive from the USPS. Historically, this does not mean your mail isn't being delivered, it means that the USPS isn't prioritizing the scanning of the barcodes at this time.
Backlogs in shipments are due to an overwhelming surge of e-commerce packages since the pandemic started.
If you believe your shipment is lost, please file a missing mail claim with USPS. Please follow this link to file a missing mail claim.
You will want to note where your package was shipped from.
Buffalo: Essa Logistics, 145 Gruner Rd, Buffalo, NY 14227
Vegas: Global Logistics & Fulfillment, 3702 Las Vegas Blvd N Suite 100, Las Vegas, NV 89115
Please reach out at help@lucy.co if you have any questions about your shipment.