Returns & Refunds

Categories > Returns & Refunds

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns: To processed…

Updated 1 week ago by Brittney

When/ how will my purchase be refunded?

Refunds are issued once your return has been received and inspected at the warehouse. Typically, this takes 3-5 business days and you will be notified via email when the refund has been issued. Refun…

Updated 1 week ago by Brittney

My order is damaged, what should I do?

We're sorry to hear that! Please email our customer support team at help@lucy.co. What information do I need to provide? : We document all cases of damages and defects for quality assurance. Please i…

Updated 1 week ago

How do I track my return package?

If you would like to know when your return will be delivered at the warehouse, please search the carrier site using the tracking number provided to you when you initiate a return/exchange.

Updated 1 week ago by Brittney

Are there any items that cannot be returned/refunded?

Please note the following: Product that has been opened or used cannot be returned. If you purchased a product in a retail store that carries Lucy, you will have to follow that store's return/ exchan…

Updated 1 week ago by Brittney

Returns & Refunds

Returns

When/ how will my purchase be refunded?

My order is damaged, what should I do?

How do I track my return package?

Are there any items that cannot be returned/refunded?

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