Returns & Refunds

Categories > Returns & Refunds

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns: If you placed…

Updated 2 months ago by Brittney

When/ how will my purchase be refunded?

Refunds are issued once the return has been received and inspected at our warehouse. Typically, this takes 3-5 business days and you will be notified via email when the refund has been issued. Refund…

Updated 2 weeks ago by Brittney

Damaged orders

To protect your order against damage that occurred during shipping, you would need to add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost,…

Updated 9 months ago

How do I track my return package?

If you would like to know when your return will be delivered at the warehouse, please search the carrier site using the tracking number provided to you when you initiate a return/exchange.

Updated 10 months ago by Brittney

Are there any items that cannot be returned/refunded?

Please note the following: Product that has been opened or used cannot be returned. If you purchased a product in a retail store that carries Lucy, you will have to follow that store's return/ exchan…