All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If you placed an order on the US site please use this link: http://lucy.co/returns2
If you placed an order on the UK site please use this link: https://uk.lucy.co/returns
- Enter in your order number and zip code
- Order number must be 8 digits *43244080*
- If you are unsure of your order number, please reach out to customer support
- Select the quantity from your order if there is more than one you're wanting a return
- Select the reason for return
- Follow the instructions to print your return label
- Take package to your local USPS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least fifteen (15) days from the receipt of your item to process your refund. We will notify you by email when your refund has been processed.
For defective or damaged products, please see this article.