Returns

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Returns:

To processed a return please follow this link: http://lucy.co/returns

  • Enter in your order number and zip code
  • Order number must be 8 digits *43244080*
  • If you are unsure of your order number, please reach out to customer support
  • Select the quantity from your order if there is more than one you're wanting a return
  • Select the reason for return
  • Follow the instructions to print your return label
  • Take package to your local USPS

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least fifteen (15) days from the receipt of your item to process your refund. We will notify you by email when your refund has been processed.

Exceptions

For defective or damaged products, please see this article.


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