Damaged orders

To protect your order against damage that occurred during shipping, you would need to add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at help@lucy.co and we will be happy to work with you to remedy the situation.

If you opted out of Route+ protection, Lucy is not liable for any lost or stolen packages.


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