Are there any items that cannot be returned/refunded?

Please note the following:

  • Product that has been opened or used cannot be returned.
  • If you purchased a product in a retail store that carries Lucy, you will have to follow that store's return/ exchange policy. We are unable to accept returns online if you originally purchased it from a retailer and retailers cannot accept return or exchanges for items purchased online.
  • All returned items must be in new and unused condition, with all original tags and labels attached.
  • All returns/ exchanges must be initiated within 30 days of the original order date.

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