We are able to issue a refund for refusals once the tracking information shows that the order has been refused. Refunds for returns are issued once the return has been received and inspected at our warehouse. Typically, this takes 3-5 business days and you will be notified via email when the refund has been issued. Refunds are issued to the original form of payment. Once issued, refunds can take an additional 7-10 business days to appear on your statement.
We are unable to issue a refund for any product that has been opened or used. In these cases, a partial refund can be issued for any unopened product once the return has been received. All returns must be initiated within 30 days of the original order date.