Order & Payment

Categories > Order & Payment

How does Lucy verify my age?

Lucy Chew+Park and Lucy pouches are intended only for adults of legal age (21+) to purchase tobacco products. To place an order on Lucy.co, customers must provide their name, permanent address, and a…

Updated 3 weeks ago

When will my subscription start?

The full subscription will begin 14 days after the initial trial order has been purchased. Orders will be billed once a month thereafter unless you opt to make changes to your order frequency. Subscr…

Updated 1 year ago by Brittney

My credit card keeps getting declined. What should I do?

We're sorry you're having problems checking out. Please confirm your credit card is not expired. If not, and you entered all fields correctly, please call your bank or financial institution. Once you…

Updated 1 year ago

I cancelled my subscription, why was I charged?

We are currently experiencing delays with shipments. Orders are currently being shipped 3 days after being placed. We are working hard to catch up. Please reach out at help@lucy.co with any questions…

Updated 11 months ago by Brittney

How can I update the credit card on file?

You can easily make changes to your subscription from the account page. Simply click the "Account" tab at the top of the page. Enter your email and the password that you created when you first purcha…

Updated 1 year ago by Brittney

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover. *Please note, we cannot split payments between payment methods. Due to PayPal's policy, we cannot accept payments via PayPal.

Updated 9 months ago by Brittney

What is the minimum age to purchase products from Lucy.co?

You must be 21 year of age or over to purchase our products online. Please see here for information on how your age is verified.