Order & Payment

Categories > Order & Payment

How does Lucy verify my age?

Lucy Chew+Park and Lucy pouches are intended only for adults of legal age (21+) to purchase tobacco products. To place an order on Lucy.co, customers must provide their name, permanent address, and a…

Updated 3 years ago

When will my subscription start?

If you placed a subscription order, your first order will ship within 24 business hours of your purchase. Orders will be billed once a month thereafter unless you opt to make changes to your order frequency. Subscr…

Updated 2 years ago by Brittney

My credit card keeps getting declined. What should I do?

We're sorry you're having problems checking out. Please confirm your credit card is not expired. If not, and you entered all fields correctly, please call your bank or financial institution. Once you…

Updated 4 years ago

I cancelled my subscription, why was I charged?

Subscription cancellations must be canceled no later than one day prior to your order process date. Once a charge is processed, your subscription cancellation will take effect on the following proces…

Updated 2 years ago by Brittney

How can I update the credit card on file?

You can easily make changes to your subscription from the account page. Simply click the "Account" tab at the top of the page. Enter your email and the password that you created when you first purcha…

Updated 4 years ago by Brittney

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover. *Please note, we cannot split payments between payment methods. Due to PayPal's policy, we cannot accept payments via PayPal.

Updated 3 years ago by Brittney

What is the minimum age to purchase products from Lucy.co?

You must be 21 year of age or over to purchase our products online. Please see here for information on how your age is verified.