My credit card keeps getting declined. What should I do?
We're sorry you're having problems checking out. Please confirm your credit card is not expired. If not, and you entered all fields correctly, please call your bank or financial institution. Once you have resolved the issue, please try checking out again. No charges are made until you reach the order confirmation page and receive a confirmation email.
If you've updated your card and you're receiving an error, please reach out at help@lucy.co and our customer support team will assist you.